Access and Support Officer

Posted 16 days 6 hours ago by Confidential

£18 Hourly
Temporary
Not Specified
Temporary Jobs
London, United Kingdom
Job Description
One of our local authority clients are currently recruiting for an Access and Support Officer. This is a temporary contract for 3 months with possible further extension based on budget and performance.

Main Purpose of Post/Job Summary

* To provide flexible resource across a range of activities in the adult social care teams to ensure all requests for advice and assistance that come into the service can be dealt with promptly and efficiently; to provide extra assistance to social workers in those cases that require it and that attention is paid to those customers who are receiving a service but do not need ongoing social work support.

Job Duties/Requirements

* Take and respond to calls to Access and Support:

* Where it is a referral for care, establish the support already available to the customer to take that into account in considering what further assistance is required

* Use a good understanding of local community provision to signpost customers to alternative forms of support where that is available

* Where assistance from adult social care is required, deal directly with enquiries pulling in advice and support as appropriate or handing on cases where a professional lead from a Social Worker or Occupational Therapist is required

* Undertake scheduled Reviews of customers as appropriate working with the customer to think creatively about alternative support options, with a focus on promoting independence wherever possible

* Undertake quality assurance reviews of residential settings, sharing this information with colleagues

* Work with Social Workers to provide practical support and assistance where this will help address the needs of customers

* Provide practical support to address delays in the service, promoting effective joint working and drawing in other agencies and organisations that could assist the customer

* Commission packages of care and equipment if required, using a flexible and creative approach to care provision

* To build strong relationships with specialists, support groups and networks to strengthen support available to service users and their families

* To respond flexibly to the needs of the team, carrying out any duties as identified by the team manager

The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd
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