Senior Service Manager

Posted 14 days 11 hours ago by Thermo Fisher Scientific Inc

Not Specified
Consulting & Corporate Strategy Jobs
Zuid-Holland, Netherlands
Job Description

We're looking for a candidate to fill this position in an exciting company.

  • Customer satisfaction is maintained and improved per targets
  • Managing and owning regional customer satisfaction to ensure service and escalation delivery
  • Revenue / Margin goals and resourcing levels are understood and achieved.
  • Appropriate service account management (i.e., site management) capabilities are established at each customer site, together with required technical skills.
  • Refinement and continuous improvement of service delivery infrastructure
  • Service revenues and costs are maintained aligned with business plan/budgetary requirements.
  • Key reporting and metrics are set up and maintained for each region and site
  • Support product quality and reliability improvements as indicated by data derived from your regions and global activity.
  • Collaborates with key account customers to understand their business needs and strategic objectives, forms relationships with decision-makers and identifies, develops and closes enterprise services business opportunities.
  • Identify and support synergistic business opportunities and overcome obstacles.
  • Bachelor's degree or equivalent in a related field.
  • 10+ years of relevant professional experience within a related industry.
  • 6-8 years of relevant experience in servicing capital equipment and customers.
  • 3-5 years experience managing/leading service organizations within a medium - large scale company.
  • Exceptional verbal and written communication skills are required.
  • Demonstrated ability to work with cross-functional teams at all levels from individual contributors to executives.
  • Prior experience with international customers essential.
  • Superior influencing and leadership skills. Demonstrated ability to influence change based on collaboration.
  • Demonstrated ability to drive change within organizations.
  • Strong business management skills. Must demonstrate proficiency with business cases, contracts and negotiation, etc.
  • Position requires significant travel. Must have the ability to obtain a valid passport and travel internationally as required.
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