Senior Service Manager

Posted 14 days 11 hours ago by Thermo Fisher Scientific Inc

Permanent
Not Specified
Consulting & Corporate Strategy Jobs
Zuid-Holland, Netherlands
Job Description

We're looking for a candidate to fill this position in an exciting company.

  • Customer satisfaction is maintained and improved per targets
  • Managing and owning regional customer satisfaction to ensure service and escalation delivery
  • Revenue / Margin goals and resourcing levels are understood and achieved.
  • Appropriate service account management (i.e., site management) capabilities are established at each customer site, together with required technical skills.
  • Refinement and continuous improvement of service delivery infrastructure
  • Service revenues and costs are maintained aligned with business plan/budgetary requirements.
  • Key reporting and metrics are set up and maintained for each region and site
  • Support product quality and reliability improvements as indicated by data derived from your regions and global activity.
  • Collaborates with key account customers to understand their business needs and strategic objectives, forms relationships with decision-makers and identifies, develops and closes enterprise services business opportunities.
  • Identify and support synergistic business opportunities and overcome obstacles.
  • Bachelor's degree or equivalent in a related field.
  • 10+ years of relevant professional experience within a related industry.
  • 6-8 years of relevant experience in servicing capital equipment and customers.
  • 3-5 years experience managing/leading service organizations within a medium - large scale company.
  • Exceptional verbal and written communication skills are required.
  • Demonstrated ability to work with cross-functional teams at all levels from individual contributors to executives.
  • Prior experience with international customers essential.
  • Superior influencing and leadership skills. Demonstrated ability to influence change based on collaboration.
  • Demonstrated ability to drive change within organizations.
  • Strong business management skills. Must demonstrate proficiency with business cases, contracts and negotiation, etc.
  • Position requires significant travel. Must have the ability to obtain a valid passport and travel internationally as required.
Alert me to jobs like these: Senior Service Manager

When you sign up to the Qualified job service we will send you relevant jobs, make your profile available to employers unless you ask us not to, and enable you to apply for jobs advertised on the job board. By signing up you agree to our Terms and Conditions and Privacy Policy.
Email this Job