Part Time-Customer Service Advisor -Evening Shift x 2

Posted 16 days 7 hours ago by Confidential

£18,000 - £20,000 Annual
Not Specified
Customer Service jobs
Northamptonshire, Corby, United Kingdom, NN171
Job Description
Part Time-Customer Service Advisor (Evening Shift) 2020

Permanent - 16 or 20 hours per week 6:00 pm to 10:00 pm.

PRO RATA Salary of £18,000 plus OTE and skills allowances can be up to £20,000 per annum (including bonus') PRO RATA.

This vacancy is PART TIME 16 or 20 hours per week within a modern and vibrant contact centre.

25 days holiday -pro rata plus bank holidays - increases with length of service

An opportunity has arisen to join a market leading company in Corby!

Do you have Customer Service Experience?

Are you able to start in October 2020?

If so, please get in touch ASAP........

As a Part Time-Customer Service Advisor, you will be supporting customers' requests via inbound calls and will be expected to:

Take ownership of customer queries and follow through to completion
Identify and order spare parts and accessories, provide self-help advice and book service visits in addition to promoting extended warranty products
Respond rapidly to all inbound customer traffic observing the current Service Level Agreements (SLA's)
Booking engineer service visits
Deliver first class quality customer service
Promote products and services with the aim of generating income for the business and improving customer loyalty. This may include the selling of repair plans, extended warranty and accessories where appropriate
Provide external support to global phone lines where needed and carry out administration duties
Maintain effective working relationshipsThe successful Part Time-Customer Service Advisor must be able to demonstrate the following:

Previous Customer Service is required
Possess excellent communication skills
Ability to work as an individual whilst contributing to the overall success of the team
Able to work under pressure and problem-solving skills
Have an eye for detail and accurate data entry
Calm, professional telephone manner
Positive, enthusiastic and energetic attitude Benefits of working include:

Free parking and easily accessible via public transport
Wellbeing of employees is also important to us, we run monthly wellbeing features as well as a free weekly boot camp
Childcare vouchers and a cycle salary sacrifice scheme
Subsidised canteen and free tea & coffee
Staff discounts on all productsIf you feel you have the relevant experience our client is looking for in a Customer Service Advisor then we'd like to hear from you!

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.

All responses will be managed in line with the new GDPR regulations
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