Field Claims Representative

Posted 11 days 7 hours ago by Tower Hill Insurance Group

Not Specified
Government & Defence
Florida, Gainesville, United States, 32605
Job Description

Field Claims Representatives will provide on-site claims service to our customers. This position reviews and analyzes first and third party homeowners claims to determine extent of insurance carriers liability, damaged property, and recommends settlement amounts to conclude claims with policyholders. These claims are usually less complex in nature.

Essential Duties:

  • Required to travel throughout his/her assigned territory to investigate, inspect, and conclude homeowners losses.
  • Reviews the insurance policy contract, policy endorsements and related documents to make a proper coverage determination.
  • Prepares property damage estimates using computer-estimating software.
  • Reviews estimates submitted and negotiate agreements on scope and cost of repairs.
  • Complies with customer service objectives (as determined by the company)
  • Prepares complete claim reports and transmits them on a timely basis for payment.
  • Obtains any physical evidence, develops third party information and theory of liability, conducts recorded or face to face interviews, and secures official records.
  • Recognizes and submits subrogation, underwriting and SIU referrals as necessary.
  • Communicates effectively with customers and vendors in a prompt, professional manner.
  • Communicate expectations and oversee all vendors involved in the claim investigation. May involve re-inspection of work product and evaluation of customer service.
  • Maintains file documentation, file notes and investigation documentation on each assigned claim.
  • Maintains open claim inventory per company guidelines.
  • Communicates with Claims Supervisors/Managers consistent with company guidelines

Additional Responsibilities:

  • Limited supervisory responsibilities with contractors during (CAT season)
  • Provide support to other members of the technical claims staff.
  • Field Adjusters may also be used as Catastrophe Coordinators during significant weather event.
. Requirements:


  • Must have a driver's license.
  • Insurance adjusters license State of Florida (520 license) required
  • Minimum of 1-3 year(s) of related adjusting experience

Education and Experience:

  • Minimum of 1-3 year related adjusting experience
  • 4 year Degree or equivalent combination of education and experience

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