Customer Service / Receptionist / Administrative Assistant

Posted 2 months 14 days ago by Careerbuilder-US

Any
Not Specified
Customer Service jobs
California, San Diego, United States, 92101
Job Description
Customer Service / Receptionist / Administrative Assistant (for Photographer Studio)

CANDIDATES STRONGLY PREFERRED ( CALIFORNIA AREA)
Qualifications:
  • Comfortable with computers, email, internet, etc
  • Should be able to type around 40 wpm
  • Professional phone demeanor
  • Effective written communication
  • Able to multitask / handle multiple job duties / prioritize & manage time
  • Attention to detail
Duties:
  • Answering phones and giving basic information to customers
  • Responding to customer emails
  • Customer service, handling complaints
  • Data entry
  • Becoming proficient with various software tasks
  • Other tasks as assigned
Others:
  • Heavy computer use, sedentary, mostly quiet work environment.
  • Experience in an office and/or working with the public is helpful but not necessary.
  • The most challenging aspect of this job is being able to learn many different things and remember all the details.
  • You will have supervision and guidance when you first start, but you must be able to learn to work independently.
  • This is a full time position, Monday through Friday. (Part Time is available)
Please submit resume with any limitations/conflicts, and include JOB TITLE in SUBJECT. PART TIME WORK AVAILABLE. If you don't hear back from us within a week, please double check that your resume was attached and your information is up to date. We apologize in advance...due to the high volume of resumes we are UNABLE to respond to everyone. Thank you for your understanding.
DOE + Benefits after probationary period of 60 days

Job Requirements:
  • Answering inbound calls from customers
  • Demonstrate excellent customer service skills
  • Retain current customer base by providing excellent customer service
  • Track all customer service requests and queries
  • Taking first call from customers
  • Answering customer queries and enquiries via telephone and email
  • Assisting with customer service issues
  • Helping customers and providing an excellent customer experience
  • Providing outstanding customer service at all times
  • Processing customer orders for all customer types
  • Delivering excellent levels of customer service
  • Share customer knowledge and solve customer enquiries
  • Taking customer orders & dealing with general customer queries
  • Handling both inbound & outbound calls and providing high quality customer service
  • Take ownership of solving customer issues through proactive customer service
  • Operating via telephone to contact customers
  • Deliver a high quality customer service to all customers and call handling standards
  • Answering technical queries via phone call and email from customers and all departments
  • Achieving sales and customer service related targets
  • Demonstrate an exceptional level of customer service
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