Director Customer Care

Posted 9 days 10 hours ago by Job Juncture

Permanent
Full Time
Manufacturing Operations
Pennsylvania, Sharon, United States, 16146
Job Description
Responsible for two call groups
establish systems. develop, metrics, process
will own the process, work across all company departments.
work with end users and distribution
Establish new systems, programs, and metrics. Establish quality guidelines, etc.
Will have staffing responsibilities, along with training oversight.
Work with Engineering on understanding new products and problem solutions.
Must be able to manage overseas group, set up new groups, and be able to blend new activities. Needs to have solid presentation skills
will report to top levels
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