Director of Human Resources

Posted 13 days 21 hours ago by radisson hotel

Full Time
HR / Recruitment
California, Buena Park, United States, 90620
Job Description

Job Summary

UNIQUE, STYLISH, high on DESIGN and STYLE all wrapped up in a Yes I Can! attitude. The Radisson Blu Anaheim is a upper-upscale, 326 room high-rise, new construction, full-service property opening in the fall of 2020. We are currently seeking a Director of Human Resources. This position will direct the human resource department to effectively plan, develop and implement a fully integrated human resource strategy to achieve profit, guest satisfaction and employee engagement goals by working with managers to staff their departments, maximize employee engagement, enable brand standards and teamwork.


Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson's overall mission, vision values and strategies

Develops and implements human resource strategies that support achievement of the hotel's goals
Monitors status regularly and adjusts strategies as appropriate
Assists in the development the annual budget in conjunction with the Executive Committee
Supports on-going compliance training and service brand behavior by working with managers to develop and implement fresh approaches
Effectively develop and manage the Human Resource department budget
Creates a work environment aligned with brand's culture

Conducts employee orientation, management and line employee training
Coaches managers on effective ways to motivate employees, communicate performance expectations, manage employee performance and recognize exemplary service
Counsels managers and employees on effective ways to address and resolve employment related issues
Works with managers to develop their leadership skills through one-on-one coaching and formal training courses
Encourages recognition of employee's contribution by creating and implementing a hotel-wide recognition programs
Oversees administration of human resources and benefits issues and ensures adherence to employment related laws

Keeps current on applicable human resources laws including discrimination, health and safety, privacy, etc.
Oversees all union issues and participates in the negotiation of contracts as appropriate or works with management on union avoidance
Maintains all employment records in accordance with the law
Ensures Payroll and Benefits have required information for accurate and timely processing of employee information, as needed participate in local market research of benefits as appropriate
Work with Legal and corporate to coordinate the hotel's response to legal claims regarding the employment relationships
Create, communicate and enforce employee related policies and ensure that employees adhere to employment rules and regulations
Create a safe environment for guests, employees and community by creating, communicating and enforcing safety, loss prevention, and business resiliency standards.
Develops and implements strategies and practices which support employee engagement

Take an active role in talent management by recruiting and developing talent necessary to achieve individual/hotel/brand goals and assisting management in selecting qualified candidates
Communicates performance expectations and provides employees with on-going feedback
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Encourage employee professional development by exploring new roles in the hotel, and leading the talent management review
Drives employee engagement through the creation, implementation and follow-up of departmental action plans
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

Communicates and reinforces the vision for Yes I Can! service to employees
Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services
Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork

Minimum of five years of progressive human resources management experience
Minimum of three years experience at a full-service brand property at a human resource manager level
PHR or SPHR preferred
Bachelors degree preferred
Prior work experience in a union environment including negotiation and local and regional rules
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Able to resolve conflicts with supervisors and employees

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