Customer Service Manager

Posted 3 days 9 hours ago by First Recruitment Services Limited

£28,000 - £30,000 Annual
Permanent
Full Time
Customer Service jobs
Sussex, Haywards Heath, United Kingdom, RH16
Job Description

Our truly unique and highly reputable client is seeking to recruit a Customer Service Manager.

Hours - Monday to Friday - 9am - 5.30pm

Salary - £28-30k (Depending on experience)

Benefits - Workplace pension, 20 days holiday (plus bank holidays), wine Fridays, Health plan after probation, product discount)

Duties

Managing the Customer Service team

One-to-ones

Personal development plans and KPI setting

Appraisals

Disciplinaries

Being a point of escalation for complex customer queries and complaints

Ensuring all processes are adhered to and striving for continuous improvement

Processing Customer orders via telephone and website

Preparing data for monthly payroll

Role requirements

Management experience

E-commerce experience

Technology competent (IT, CRM, Excel etc)

An interest in fashion / design / interiors / furniture would be ideal

This is an excellent opportunity to join a wonderful employer

First Recruitment Services are acting as an employment agency for this vacancy.

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