Service Desk Administrator

Posted 3 days 10 hours ago by WhiteHat Group

£13,000 Annual
Full Time
Trades & Services
London, United Kingdom
Job Description

We've created a unique service value proposition to differentiate us from the norm which takes a dedicated team of brilliant people to make possible. We are looking for a confident and enthusiastic individual to join our team as their new Service Desk Administrator.

A typical day

  • Receiving emails and calls relating to maintenance issues in the field.
  • Logging jobs within Service software system.
  • liaising with engineers and instructing them of the maintenance issue and location
  • Filing, scanning and processing documents
  • Liaising with customers on job status' and times
  • Ensure all service calls attended during the day have been logged off as appropriate
  • Advise all service engineers their first call for the next working day
  • Be proactive in ordering all the parts/equipment needed from the calls received
  • Raising Purchase orders and reconcile invoices with purchase orders
  • Sending out Service letters accordingly
  • Arranging deliveries of Machines/ Consumables
  • This varied role will need a real 'teamplayer' with a flexible attitude as it involves a mix of helpdesk and administration duties.

You must have

  • Five GCSE grades C - A* (4-9) or equivalent, including English and Maths

Skills needed:

  • Excellent organisational skills and ability to prioritise workload.
  • Experience of daily interaction and workload management of field engineers
  • Capable of delivering results and meeting customer expectations Office Experience required
  • Must have strong Word & Excel skills (Intermediate level).
  • Must be Organised and confident.
  • Accurate, with strong attention to detail.
  • Must be a Team player.
  • Mutli-tasker, with ability to prioritise and work to deadlines

Perks and benefits:

  • WhiteHat community
  • Pension

Training provided:

  1. Training on the 18 month Standard Level 3 Business Administration (BA3) apprenticeship.
  2. Being a WhiteHat apprentice means access to awesome social events, sports teams, insight/career days with other apprentices to grow your network, as well as your own personal Coach who will guide you through the qualification to help you achieve your full potential.
  3. As part of your WhiteHat Apprenticeship, you will have access to our Future Leaders Foundation modules to develop 6 key competencies, underpinned by well-being, self-awareness, motivation, conscientiousness, effectiveness and grit.

Future prospects:

After your Business Administration apprenticeship progress into HR, Recruitment, Sales, Marketing & PR, Real Estate, Personal Assistant, Office Management, Business Management. Most of the above can be completed in a higher-level qualification.

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