Customer Support Agent

Posted 3 days 12 hours ago by Culture Recruitment Ltd

£17,500 - £18,500 Annual
Permanent
Full Time
Customer Service jobs
Cheshire, Chester, United Kingdom, CH1
Job Description

Customer Support Agent

Based right in the heart of Chester my client are growing considerably and as such they have a number of positions based within their Customer Service Team. This role is a little different and focuses on supporting customers through their Website page. You will handle queries and issues through a live web chat box.

If you have previously worked on a live web chat previously then this will be a huge advantage but equally if you are strong customer service agent who is used to dealing with customers mainly via email this experience will be considered. You will need to be able to strike a rapport quickly and effectively with customers and assess the nature of what they require by asking the right questions and managing their expectations from the get go.

They require:

  • A results driven individual who is comfortable selling B2C
  • You must be customer-orientated and able to communicate in a friendly and approachable manner
  • You must be comfortable working to KPI's

The company offer some amazing benefits....

  • 33 days a year holiday
  • Private medical insurance
  • Annual bonus scheme plus an OTE

And many more....

Please Note: This role will involve working on a shift pattern between the hours of 09.00am - 21.00pm. You will work a 7.5 hour day between these hours. To be considered for the role you must be flexible to work between these hours.

If you are interested in finding out more then please apply with a current CV!!!

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