Leave us your email address and we'll send you all the new jobs according to your preferences.

Customer Service Representative

Posted 8 days 6 hours ago by Confidential

£19,500 Annual
Permanent
Not Specified
Temporary Jobs
West Midlands, United Kingdom
Alert me to jobs like these: Customer Service Representative

When you sign up to the Qualified job service we will send you relevant jobs, make your profile available to employers unless you ask us not to, and enable you to apply for jobs advertised on the job board. By signing up you agree to our Terms and Conditions and Privacy Policy.
Job Description
We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues.

Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when needed
Ensure that all support requests are recorded accurately and professionally
Ensure any issues which require escalation are actioned in a timely manner
Follow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.
Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.
Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.
Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ Experience

Customer Service background
Excellent communication skills
Ability to analyse and provide query resolution
Demonstrate experience of raising tickets and point of escalation
Ability to take ownership of issues
Good time management skills
Good level of IT
Experience working in an analytic role beneficial but not essential
Must be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to you

Full time salary is £19500
25 days holiday + BH
Pension
Private medical insurance after probation
Life assurance after 1 year
Free Parking and easy transport linksRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone
Alert me to jobs like these: Customer Service Representative

When you sign up to the Qualified job service we will send you relevant jobs, make your profile available to employers unless you ask us not to, and enable you to apply for jobs advertised on the job board. By signing up you agree to our Terms and Conditions and Privacy Policy.
Email this Job